Whether logged in or not, you can submit Support Requests via the Herrmann Help Center’s Support Request Form. On the Support Request Form, you will have multiple fields to populate with information related to the issue you're facing.
Step 1 – Access the Support Form
To access the support form, click on the ‘Contact Us’ link in the top right corner of the Herrmann Help Center. There is also a link at the bottom of this article.
Step 2 – Filling out the Support Request Form
Click on the ‘Contact Us’ link, and you'll be taken to the Support Form. Fill out each of the fields in the form.
These fields include:
- CC (available only if logged in) – Carbon Copy (CC) an email to receive a copy of the submitted Support Request
- Your Name – the name of the user submitting the request
- What are you having an issue with? – allows you to choose from a selection of Herrmann platforms based on the issue
- Subject – a one sentence summary of the issue
- Description of the Issue – a more detailed description of the issue
- Internet Browser – a selection of Internet browsers that you can choose from depending on which one you used when the issue occurred
- Version of Browser – an optional field where you can note which version of the browser you were using when the issue occurred
- Attachments – an optional field where you can attach files related to the issue
Once the fields have been filled out, click on the ‘Submit’ button to send the Support Request to the Herrmann Support Staff for their review and action.
You can also submit a ticket using this link found at the bottom of all of our Help Center articles: Need help? Please submit a ticket.